Chief Secretary Punjab Kamran Ali Afzal has directed all the administrative secretaries to allocate one hour from 10 to 11am daily for the people to listen to their problems related to departments.
He issued this directive while presiding over the secretaries’ conference at the Civil Secretariat here on Saturday. The Chief Secretary said that officer should use their authority to bring convenience to people and ensure merit and transparency in their respective departments.
The Chief Secretary directed that the administrative secretaries should provide tenure security to the officers of their field formations and issue the transfer order before the stipulated period only over corruption or poor performance. He said that there should be no delay in the cases of departmental promotions. “The administrative secretaries should hold regular meetings of the committees set up for departmental promotions. The meeting of provincial selection board one would be held regularly after every two months,” he added.
The Chief Secretary asked the officers to perform their duties without any fear, saying that they would be given full freedom to work but there would also be accountability. He said that the performance of the administrative secretaries would be assessed quarterly through an online portal. He added that key performance indicators (KPIs) have been issued in this regard.
The Secretary Services briefed the meeting that the KPIs include internal accountability, monitoring, and evaluation, human resource development, utilization of uplift funds during the fiscal year, and settlement of audit paras. He mentioned that disposal of disciplinary and pension cases, implementation of policy directives, instructions of federal and provincial governments, integrity, efficiency, improvement in policy, regulatory framework, ser-vice delivery, innovativeness, punctuality, effectiveness, and quality of monitoring and evaluation of the department, its attached institutions and autonomous bodies are also among the parameters.
The Chief Secretary directed that the pending work orders of schemes under the annual development program be issued immediately. He said that the implementation of the annual development program should not be affected due to complicated procedures. He also issued instructions regarding expeditious disposal of pending pension cases. The meeting reviewed the situation of dengue, Covid, and the resolution of complaints on the Pakistan Citizen Portal. The administrative secretaries of all departments attended the meeting.
