Wafaqi Mohtasib Ejaz Ahmad Qureshi addressing a meeting of Senior Advisors and Investigation Officers directed them to hold open hearing of complaints (Khuli Katcheris) in remote tehsils/districts to provide speedy and inexpensive justice at the doorsteps of the complainants.
He added that, in the first phase, Khuli Katcheris will be organized in tehsils/districts falling within the jurisdiction of the existing Regional Offices. This will afford the general public an opportunity to raise their grievances in the presence of the representative of the Federal departments, closer to their homes and get immediate relief. Currently, the institution of Wafaqi Mohtasib in addition to its Head Office in Islamabad, is extending services to general public through 14 Regional Offices operating at Lahore, Karachi, Hyderabad, Bahawalpur, Quetta, Sukkur, Multan, Peshawar, Faisalabad, D.I. Khan, Gujranwala, Abbottabad, Kharan and Sargodha.
The Wafaqi Mohtasib’s Office in terms of legal provisions governing its establishment, is empowered to constitute Inspection Teams for the performance of any its functions. Mr. Ejaz Ahmad Qureshi stated that Inspection Teams headed by Senior Advisors would be constituted for the purpose of inspections which would include notables from the civil society to visit select institutions like NADRA, Government Hospitals, Passport Office etc. He added that the proposed inspection visits will help improve the service delivery of such organizations and provide necessary relief to the general public.
Wafaqi Mohtasib Qureshi stated that the Regional Offices, in addition to the existing complaint resolution system, will soon start redressing grievances of the general public through the medium of Informal Resolution of Disputes. The relevant legal provisions empower the Wafaqi Mohtasib to informally conciliate, amicably resolve or settle any grievance without any written memorandum without the necessity of docketing any complaint or issuing any official notice.
