Headed by Ombudsman Maj (r) Azam Suleman Khan, the Office of the Ombudsman Punjab has achieved important success in keeping the general public informed by agile use of information and communication technologies along with actively using social media platforms to provide necessary information and ensuring easy tracking of complaints by users.
While giving details in a statement issued here on Wednesday, the spokesperson said the Facebook of the ombudsman office has been visited by more than four million people from across the globe this year. Similarly, the number of Facebook page followers has crossed 50 thousand while complainants also use Facebook Messenger to lodge their complaints to the ombudsman office, he added.
He further stated that the ombudsman office has been made paperless adding that annual reports of the last 24 years are available online for public view. Similarly, the spokesman further explained that data of 262092 files, containing details of more than two lakh and 50 thousand complaints, could also be downloaded. For this purpose, 8.5 million pages have been scanned to make available the record to the public, he added.
Meanwhile, the spokesman said the Ombudsman Punjab Management Information System (OPMIS)- an indigenously developed interactive mobile app, has been downloaded by more than ten thousand people from the Google Play Store. This app has been rated 4.2 by the users. This digital facility provides comprehensive.
