Zubair Qureshi
The Federal Ombudsman (FO) Syed Tahir Shahbaz on Monday emphasized upon Investigating and Senior Officers of the Wafaqi Mohtasib Secretariat to provide maximum relief to complainants.
He said that the scope of awareness campaign must be enhanced and all tools of media and social media should be used to sensitize people particularly those hailing from the remote areas, so that they could be made aware to fight for their rights through Wafaqi Mohtasib Secretariat.
The FO further directed his team to organize meetings with major federal government agencies to address systemic issues, so that maximum relief should be provided to people at their end. He also advised attendance level of representation by agencies before the Investigating Officer must be of senior level.
He also directed the Investigating Officers of regional offices to frequently visit districts and tehsils to hear public complaints under Outreach Complaint Resolution Programme.
He was chairing a meeting of senior officers of the secretariat to review progress of investigation and other related work.
The Grievance Commissioner for Overseas Pakistan while briefing the prison reforms progress informed that six quarterly implementation reports have been submitted in the Supreme Court of Pakistan, whereas, all the stakeholders have completed their legislation process and Oversight Committees have also been fully functional.
Punjab has linked 9- ATC courts for video link trials from jails. The Ombudsman observed that due to corona pandemic, meetings with all stakeholders have not been materialized during the current quarter and directed that progress reports must be obtained from them.
