The Federal Ombudsman while expressing grave concerns over delays in pension and insurance claims of poor people by the Pakistan Post Office Department and Postal Life Insurance Company (PLIC) called a meeting of the senior officials and directed early resolutions of the pensioners’ claims.
In the meeting that was attended by Federal Secretary Communications, Director General, Pakistan Post Office Department (PPOD) and MD PLIC the plight of poor employees and clients was discussed and it was agreed that a mechanism should be evolved for early disbursement of their dues.
The FO directed that a time bound and responsive mechanism should be developed to improve the situation. He said that the senior management should be sensitive to the grievances of the large number of citizens who approach the Wafaqi Mohtasib for redress of their complaints of mal-administration.
The Wafaqi Mohtasib warned that the responsible officials would be punished, under the law, for their negligence, inattention and apathy in dealing with the public. He said that the cases of poor people must be dealt with on fast track with the use of modern I.T. tools and with a sympathetic attitude. The Ombudsman appreciated the improvement in ranking of Pakistan Post Office at international level from 94 to 62 as declared by Universal Postal Union, as D.G. PPOD informed no country of the world has shown such remarkable improvement.
Secretary, Communications Mr. Zafar Hassan, DG, Pakistan Post and MD, PLI apprised the Honorable Wafaqi Mohtasib about the steps being taken for improvement and reforms of services. The Secretary Communications informed that PLI has introduced a new effective tracking system through which they can monitor the claims of insurance at every stage.