Inept, unprofessional and untrained employees are spoiling the heavy cost operated Bus Rapid Transit (BRT) project as commuters particularly government employees have started looking for alternative vehicular transport.
The staffers particularly those deployed at bus stations of the service are not properly trained to treat the commuters in a professional manner. The security personnel of the Zu Security, a subsidiary of the Urban Mobility Authority are very poorly trained regarding the use of the security equipment including walk-through gates and frisk machines.
The security staff deployed at the entrances of the stations are most found involved in exchange of harsh words and arguments with commuters. The commuters are objecting their manual body search in presence of security equipment worth of millions of rupees that are install at the gates.
Talking to this scribe, Aslam an employee of a public sector organization expressed his displeasure over the treatment accorded to the commuters at BRT stations by the Zu Security personnel.
He said that the security staff often check them manually despite adherence to the standard security standard operating procedures (SOPs) followed by the security personnel at all sensitive installations and facilities like airports, railway stations and hotels not only in Pakistan rather across the world.
When asked about filing a formal complaint against the security personnel with the management of the BRT, he said that he had even talked to the incharge of the Zu Security, he instead of taking action or slamming the arrogant personnel supported them and told him to file a complaint against them on the CM’s Complaints’ Portal.
He said that now being disgruntled of the constant mistreatment at the hands Zu security staff he has repaired his abandoned motor cycles to use it for commuting to his office. Same is the case with hundreds of regular commuters of the service and they are mulling over abandoning the use of BRT service.—APP
