Tahir elected as President of Asian Ombudsman Association Good governance provides basic foundation for better service delivery


Staff Reporter


Federal Ombudsman Syed Tahir Shahbaz has been elected second time as President of Asian Ombudsman Association during International Ombudsman Conference held at Istanbul Turkey participated by delegates of 60 countries. The President of Turkey, Tayyip Erdogan, inaugurated the conference. During election proceedings, China nominated Pakistan for Presidentship, Japan and Turkey seconded the move and so Pakistan was elected unopposed President for next four years.
Addressing the conference, Syed Tahir Shahbaz thanked all the member countries for ensuring confidence second time on the leadership of Pakistan. He especially thanked China, Turkey and Japan for backing the presidentship. It is pertinent to mention that the Secretariat of AOA is also situated in Pakistan. The Chief Ombudsman of Turkey Seref Malkoc appreciated the performance of Pakistan in running the affairs of the association.
Syed Tahir Shahbaz said that the need of the principles of good governance in the supervision of the administration is manifest from the fact that no society can survive and flourish unless the basic needs of its people are fulfilled in a transparent and efficient manner and the people are provided inexpensive and expeditious administrative justice against maladministration of government agencies.
He said that good governance can be better ensured by selecting the men of integrity who have good knowledge and skill. He said that the contribution of Ombudsman in good administration is multifarious. He provides check against any irregularity committed by the administration in recruitment, corruption and discrimination in provision of service to people at large, cognizance of delay, incompetence and inefficiency etc. in discharge of responsibilities.
The Ombudsman added that Ombudsman also look into the systemic issues to satisfy the requirements of good governance. He said that in Pakistan his institution has contributed significantly to good administration by disposing 62,000 public complaints against government agencies this year, including carrying out systemic reforms to address the root causes of complaints, upgradation of complaint management system and establishing interface with a number of government agencies for better monitoring and expeditious resolution of public grievances.
Tahir Shahbaz also said that special arrangements have been made for resolving the problems of millions of Pakistanis by establishing One Window Facilitation at all international airports of the country, early settlement of pension claims of new retirees.

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