In an effort to improve the lives of customers living in areas with a history of payment defaults, K-Electric has organized a series of Customer Facilitation Camps throughout January 2025. These camps are strategically located in neighborhoods including Garden, Bahadurabad, New Karachi, Shah Faisal, Surjani, and Malir, making vital electricity-related services more accessible for local residents.
Organised in partnership with local communities, the camps aim to promote timely bill payments, which is a crucial factor in reducing loadshedding and ensuring uninterrupted power supply. A notable initiative was the awareness march in the SITE industrial area and Orangi Town, led by Sadia Dada – Chief Distribution and Marketing Officer at K-Electric.
The march was a crucial step in engaging with local leaders and representatives to discuss the benefits of the scheme and how it can bring relief to consumers. This effort demonstrates KE’s commitment to strengthening its partnership with communities. “We’ve designed our recovery camps to make essential services more accessible and strengthen our partnership with communities,” said Sadia Dada.
“Timely payments not only address unpaid dues but also allow us to ensure reliable power supply and reduce loadshedding in high-loss areas. Currently, 70 percent of KE’s network is exempt from loadshedding, while even in high-loss areas, the loadshedding does not exceed 10 hours.”
KE’s anti-theft initiatives have also been instrumental in tackling the issue of power theft. With over 143,000 illicit connections removed since the beginning of FY 24-25, weighing a staggering 171,000 kilograms, the initiative is yielding positive results. In areas where power theft has decreased and bill recovery rates have improved, the duration of loadshedding has also witnessed a reduction. Recent reviews indicate that improvements in recovery in areas such as Orangi Town, Shamsi Colony, and Empress Market have resulted in reduced loadshedding – a testament to KE’s commitment to linking recovery performance with improved electricity supply.
