Prime Minister Imran Khan on Sunday expressed anger for not taking complaints at the Citizen Portal seriously and decided to take action against officials who neglected the complaints.
According to the Prime Minister Office, all ministries and departments have been directed to constitute a five members committee to conduct performance evaluation and submit their reports within thirty days.
The committee will be headed by a twenty grade officer or a joint secretary and it will submit its report after the evaluation of deployed officers.
The committee will also point out misconduct in all reports on citizen portal including resolved and pending complaints. It will also point out responsibles of good and bad performance. The PM Office has written a letter to ministries and provincial departments in this regard.
The PM office had observed that complaints were disposed off without proper inquiry, satisfactory reply, and documentary evidence.
The PM office also observed that departments concerned took unnecessary time in addressing complaints and decision of resolving complaints were taken by unconcerned officials.