FAISALABAD – The National Database and Registration Authority (NADRA) has launched self-service counter at its mega centre in Faisalabad, enabling citizens to apply for ID card, B-Form renewals and other documents on their own.
In a social media post, it said the counter, which has recently begun operations, allows citizens to submit applications for B-Forms, National Identity Card renewals, and replacements on their own.
Equipped with the latest technology, the self-service counter enables individuals to complete the entire application process independently, reducing wait times and streamlining service delivery.
This move is expected to not only provide a hassle-free experience for citizens but also help ease congestion at the NADRA center by enabling quicker processing.
Nadra Self-Service Counters Locations
NADRA Registration Center at Gateway Chowk, Satyana Road and near McDonald’s in Battala Colony are offering the selfc-counter services to public.
Faisalabad, the new counter aims to enhance accessibility and improve the efficiency of public service delivery.
Facial Recognition Biometric System
With effect from 20 January 2026, NADRA will commence the issuance of facial recognition-based biometric verification certificates at all its registration centres for those citizens whose fingerprint-based verification is not possible.
Wherever any institution requires such verification, citizens may obtain this certificate from any NADRA Registration Centre upon payment of a nominal fee of Rs 20.
Under this procedure, if fingerprint-based biometric verification fails at the service provider’s end, the citizen will visit the nearest NADRA Registration Centre to have a fresh photograph taken. This photograph will be matched with the image already available in NADRA’s records. Upon successful verification, NADRA will issue a certificate containing the purpose of verification, the citizen’s recent photograph alongside the photograph on record, CNIC number, name, father’s name, a unique tracking ID and a QR code.
The certificate will be valid for seven days. The citizen will submit it to the relevant institution where biometric verification was required and the concerned institution will incorporate the certificate into its records and verify it online through NADRA.
In the future, facial image-based biometric verification certificates will also be available through NADRA’s e-Sahulat franchises. Following the formal launch of the Digital ID, this facility will be made available for all services through the Pak-ID application.
NADRA is fully prepared to implement this system. However, for its effective execution, NADRA has requested all regulators, relevant public institutions and private sector organisations to progressively upgrade their hardware and software in accordance with approved standards to enable the use of this biometric verification service.
