In compliance to directives of Federal Ombudsman Secretariat Regional Office, Postal Life Insurance Company (PLIC) paid a claim of Rs 6.5 million to complainants here on Thursday.
Senior Advisor to Federal Ombudsman, Syed Anwar Haider handed over insurance claim cheques to nominees at regional office here in presence of PLIC representatives and media.
The claims of the nominees were earlier rejected by PLIC on grounds of concealment of facts and they filed a complaint against maladministration on account of delay in payment of claim amount at FOS regional office on February 18, 2022.
Senior Advisor conducted hearings of the case and issued final order on April 29, 2022 in favour of the complainant while advising PLIC to redress the grievance at the earliest and ensure payment of total amount to the beneficiaries.
Speaking on the occasion, Syed Anwar Haider said implementation on the orders of federal ombudsman was ensured and widow and daughter of late Karim P. Hirani both received cheques of Rs 3.25 million each.
He said that ratio of compliance by concerned authorities on ombudsman’s decisions was more than 95 percent as federal ombudsman secretariat actively pursue the decided cases and it has a dedicated department for the purpose.
The senior advisor said federal ombudsman was a statuary forum for addressing grievances of general public against all the departments and organizations of the federal government.
Complainants did not need services of any legal counsel to register a complaint with federal ombudsman secretariat neither they had to pay any fee for the purpose, he said.
Syed Anwar Haider said all the filled complaints were investigated thoroughly in accordance with facts and nature of the complaint and every possible measures were taken to redress the grievance by ensuring protection of rights of the citizens.
Assistant Director PLIC Aamir Ali Khan said on this occasion that there were several other cases pertaining to PLIC under hearing at the ombudsman and those would be decided soon and grievances of public would be redressed.
The complainants Dilshad Karim Hirani and Zahra Hirani expressed gratitude to federal ombudsman for resolving their issue within a short period of time.