Islamabad Healthcare Regulatory Authority had asked the citizens to submit their complaints on negligence matters related to the hospitals’ staff or doctors to stop this unhealthy practice in the federal capital.
According to an official of the authority, a dedicated directorate of complaints had been established for receiving, managing, and resolving complaints of patients or their family members and to improve the quality of healthcare systems, services and outcomes.
He said these complaints were the source of direct information about the problems being faced by the public from healthcare systems and services. He added many such complaints had been addressed on merit.
He said the purpose of the complaints directorate is to ensure the rights of patients and that Healthcare establishments (HCEs) are well-maintained in view of the current rules and regulations.