Aiming to provide superior customer service, Azercell has successfully ensured timely responses to its subscribers’ inquiries and comprehensive analysis of their suggestions and feedback.
In 2023, Azercell’s Call Center received approximately 3 million calls, with the average resolution time (ART) being about 2.2 minutes, which is a notably high performance compared to the globally accepted standard of 6-7 minutes.
Azercell, further boosting the quality of its customer care services, has introduced a technological innovation in this field. In November 2023, the company launched the first artificial intelligence-based virtual assistant, which provides full service in the Azerbaijani language.—Azer
