On receiving a number of complaints from the domestic and international passengers pertaining to Islamabad International Airport, the Wafaqi Mohtasib Mr. Ejaz Ahmad Qureshi, constituted an inspection team comprising officers of the Wafaqi Mohtasib Secretariat headed by Senior Adviser Overseas Pakistanis.
The team visited the airport on Thursday to assess the functioning of the personnel deputed at the airport as well as to look into the procedural issues, especially working of the joint search counters.
Consultations were held with the ASF, ANF and Customs representatives. It was observed that within the resources available, the task assigned to them was being carried out satisfactorily. Their input for improving the mechanism was noted for further action by the concerned authorities.
Inspection Team also visited National and International and CIP lounges, baggage claim area, immigration counters, health services, Airport Security office, and other related agencies counters.
The team directed to install CCTV cameras at joint search desks of the FIA, ANF, ASF and Customs.
The directions for displaying bill boards disseminating information for passengers in Urdu and English regarding prohibited items be displayed at all counters were passed to administrative staff. The Wafaqi Mohtasib received some complaints of demanding unlawful money from the passengers. The inspection team directed the airport management to conduct inquiry against such elements involved in this activity and submit report accordingly. The team also observed the absence of representative of Ministry of Religious Affairs and directed the concerned Ministry to make their representative available at OWFD during Haj flights.
It was also brought into the notice of inspection team that the check- in staff was asking for the printed copy of the E- reservation for which it was decided that the Airport Management will install printer at the counter to facilitate the passengers. It was also recommended by the team that a pamphlet showing the list of prohibited items be attached with ticket and the same may also be displayed on screens at the airport, to facilitate passengers.
