Staff Reporter
Islamabad
The Federal Ombudsman office has received 104,000 complaints and disposed of 94,000 complaints from January to 30th September, whereas, in previous year it was 53,073 receipts and disposal was 53,213. He said that even corona pandemic situation, the number of complaints have been doubled as compared to previous year, which evidences the success of awareness campaign and confidence of the people on this institution.
While addressing a quarterly progress review meeting of Investigating Officers of head office and Regional Offices through video conference has emphasized them for strict implementation of findings and provision of better facilities to the complainant. He was informed that 94% cases have been decided within 60 days. He was also informed that Outreach Complaint Resolution programme has been revived and the officers have been visiting remote areas for hearing of public complaints and receive complaints through Khuli Kacheries at their doorstep.
He appreciated the performance of all investigating officers up to the utmost satisfaction even in critical situation of corona. He also reviews the measures taken for the betterment of prisons in jails and Overseas Pakistanis. The officers of Regional offices at Lahore, Faisalabad, Gujranwala, Faisalabad, Multan, Bahawalpur, D.I.Khan, Quetta and Peshawar attended through video conference.
