130,000 complaints disposed of last year

Our Correspondent

The Federal Ombudsman Secretariat received 133,500 complaints against various departments of federal government last year and disposed of 130,000 of those till year-end.

This was stated by Federal Ombudsman Syed Tahir Ali Shahbaz while talking to the media at Regional Office of Federal Ombudsman in Faisalabad on Friday.

He said that the federal ombudsman was taking immediate action after receiving any complaint against federal departments and the complainant was provided relief within minimum possible time.

He said that 84 per cent more complaints were received during 2020 than in the year 2019. Similarly, disposal ratio was also 75 per cent more during 2020 than that in year 2019.

He said that 97 per cent complaints received last year were disposed of while work had also been accelerated to redress the remaining complaints at the earliest.

There is a mobile App, an e-mail and website available for filing complaints whereas the complaints can also be lodged in the offices of Federal Ombudsman for which no lawyer is required.

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