The Federal Ombudsman Ejaz Ahmad Qureshi on Friday claimed that visible institutional improvements had been witnessed in public sector organizations like National Database and Registration Authority (NADRA), Central Directorate of National Savings (CDNS) and at airports due to intervention of the Federal Ombudsman Ejaz Ahmad Qureshi, while addressing to a media briefing along with Senior Advisor Syed Anwar Hyder here at Federal Ombudsman Secretariat Regional Office Karachi, said that the Federal Ombudsman Secretariat (FOS) had not only disposed off the public complaints against the government organizations and department within 60 days, but had also implemented the judgments through an efficient mechanism.
The implementation on judgments was ensured in 72 percent cases this year while in the remaining cases matters were either moved to courts or delayed due to non-availability of relevant record, he clarified.
The Ombudsman said that his secretariat received public complaints mostly against power distribution companies, gas providers, BISP, Postal Services and other government organizations providing public services. The organizations having a vast clientele naturally have the most number of complaints filed against them, he said.
As result of mass awareness and efficient working of the FOS, the number of complaints received has registered over 80 percent growth as compared to previous year and it is expected that number of filed complaints this year may reach near 200000, the Ombudsman stated, adding that despite of limited resources and extensive work pressure, a single advisor was hearing over 200 cases monthly.
