Provincial Ombudsman, Muhammad Sohail Rajput Monday announced that the Ombudsman’s Office was dedicated to provide affordable justice to thepublic by addressing maladministration in provincial departments and civic institutions. To enhance the efficiency of handling complaints, a new Complaint Management System (CMS) will be implemented within a few months and this system will allow citizens to file complaints online and track the status of their complaints, ensuring transparency and accountability.
During a press conference at the Hyderabad Press Club, Sohail Rajput informed that a mobile application was also being prepared and would be launched in two months., which would enable citizens to submit complaints via their mobile devices. Describing the background of the institution, he explained that the Sindh Provincial Ombudsman Office was established in 1991, followed by similar institutions in other provinces across the country.
