The residents of the federal capital have welcomed the initiative of the Capital Development Authority (CDA) to introduce a user-friendly online payment service for utility bills as a part of the digitalization process, ensuring customers’ convenience.
“The online payment service is set to simplify the payment process for all utility bills to offer a more convenient and efficient way for customers to fulfil their financial responsibilities,” said a resident Fateh Muhammad.
He said the advantages of the digital payment service go beyond convenience as allowing residents to pay their utility bills online minimizes the environmental hazards caused by paper billing and physical transactions. Another resident, Naseem Begum said that it is a direly needed step towards reducing the use of cash and promoting a more secure and efficient financial system.
Such steps bring ease and comfort in the lives of the general public and ensure a safe and secure payment system which are important at a time when societies are becoming cashless. Another user of this online facility, Shagufta Mehmood who is a working woman said that today is the era of digitalization and all institutions and departments must adopt digital ways to compete internationally.—APP
