PUG charges levied in accordance with gas supply contract with customer

Observer Report

SSGC reiterates that it has never been in a practice of overbilling its esteemed customers, as it raises gas bills in accordance to the actual meter readings obtained from the gas meters installed at the customer’s premises.

It is only in the proven case of slow or defective meters when the Company has to recover the charges calculated as a result, from the customers.

At the outset the PUG phenomenon that has to be clearly understood. If the gas meter due to any technical reason whatsoever, ceases or omits to regularly register the volume of natural gas supplied, the meter is said to be Passing Un-registered Gas or PUG.

The Company subsequently changes such gas meters and charges an estimated bill equivalent to three months’ average consumption. Another type of PUG charges levied.