President calls for enhanced outreach as FTO decides 6,500 complaints in 2022


President Dr Arif Alvi on Monday asked the Federal Tax Ombudsman (FTO) to increase its outreach and raise awareness about its role in providing speedy justice to the people against the maladministration of tax authorities in matters relating to income tax, customs duties, sales tax, and federal excise duty.

The president said this wile talking to Federal Tax Ombudsman (FTO) Dr Asif Mahmood Jah, who called on him to present the FTO’s Annual Report for the year 2022, here at the Aiwan-e-Sadr.

Highlighting the salient features of the report, Dr Asif Mahmood Jah said the FTO received 7,000 complaints during 2022 as compared to 2,816 complaints in the year 2021, and 6,500 of them were disposed of.

The FTO highlighted that tax refund claims to the tune of Rs 7 billion were decided and the due amount was paid to the aggrieved taxpayers by the Federal Board of Revenue (FBR). He said 78% of the FTO’s decisions had been implemented and he was personally monitoring the implementation of decisions on a daily basis.—APP