President Dr ArifAlvi on Friday asked the WafaqiMohtasib to intensify its awareness campaign to inform the people about its role in the provision of speedy and cost-effective justice against the maladministration of government organizations.
The President said while talking to WafaqiMohtasibEjaz Ahmed Qureshi, who called on him and presented the Annual Report-2022 of the institution in Islamabad on Friday.
The WafaqiMohtasib emphasized the need for strengthening the capacity of the Federal Ombudsman and enhancing its reach to the far-flung areas of the country to address the grievances of the people at their doorsteps.
Dr Alvi said that people suffering from the excesses and injustices at the hands of the government’s functionaries needed to be provided immediate relief.
Ejaz Ahmad Qureshi apprised the president about the role and achievements of the Federal Ombudsman in providing justice to the people against the maladministration of government organizations during the year 2022.
He informed the president that his institution received an unprecedented 164,174 complaints in 2022 as compared to 110,398 in 2021. WafaqiMohtasib disposed of 157,770 complaints in 2022 as compared to 106,732 complaints in 2021 which was an increase of 50%. He said that the phenomenal growth in the number of complaints and swift disposal of cases showed that the people trusted the institution of Mohtasib that was providing them speedy and cost-effective justice.The Mohtasib highlighted that one-window facilitation desks had been established at all international airports in Pakistan to address the grievances of Overseas Pakistanis. He said that 137,647 overseas Pakistanis had been facilitated by the concerned agencies of the government.