PM wants officials’ working linked with handling of complaints

19
Observer Report
Islamabad

Prime Minister Imran Khan has directed the Estab-lishment Division to evolve a mechanism regarding linking the performance report of government officials with the resolution of public complaints.

According to the PM office, a letter has been issued to the establishment division in this regard.

The letter states that addressing public complaints should be the top priority of a government official. Immediate redressal of complaint and public satis-faction on it is the best scale to gauge the perform-ance of a government official.

Earlier, Prime Minister Imran Khan had directed the authorities concerned to reopen as many as 155,000 public complaints lodged on the Pakistan Citizen Portal to redress the grievance of the complainants.

According to the Prime Minister Office, Prime Min-ister Khan instructed that complaints of dissatisfied citizens registered during the period of July to De-cember last year should be reopened.

Resolving public issues is the top priority of the government and any negligence in the redressal of grievances will not be tolerated, the prime minister had warned.

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