Islamabad
The Petroleum Division and its attached departments have so far resolved around 137,189 complaints, out of 142,883 received at the Pakistan Citizens Portal, launched by the Prime Minister in October 2018 for prompt redressal of grievances against the public sector organizations. “The grievances have been resolved without any delay to the entire satisfaction of complainants,” a senior official privy to petroleum sector developments told APP. Giving break-up, the official said, as many as 852 complaints were related to the Petroleum Division, out of which 773 had been resolved, one was under process and 78 were filed recently[new]. Sui Southern Gas Company received around 13,031 complaints of different nature through the portal and resolved 9,371 instantly, while 2,793 were under process and 867 were new. Similarly, Sui Northern Gas Pipelines Limited resolved 125,509 complaints, out of total 127,393. As many as 108 complaints were pending with the SNGPL –APP
