On the directions of the Federal Ombudsman Mr. Ejaz Ahmad Qureshi, One Window Facilitation Desk has started functioning at the Quetta International Airport. The Federal Ombudsman has also designated a senior officer as the Grievance Commissioner for Overseas Pakistanis (GCOP) who undertakes prompt action on the complaints of Overseas Pakistanis.
During first six months of this year, 66746 complaints of Overseas Pakistanis were resolved by GCOP.
On the directions of the Federal Ombudsman, the Ministry of Foreign Affairs (MOFA) has nominated a senior officer as a focal person and established a fund to resolve the grievances of Overseas Pakistanis abroad. MOFA has also hired the services of a legal Advisor who provides legal advice to all Pakistan Missions abroad on the issues of Overseas Pakistanis.
On the directions of the Federal Ombudsman, there will be separate counters at the airports for First/Business Class Overseas passengers for immigration and checking purposes. Moreover, Khuli Katcheri system in 128 Pakistan Missions abroad has started functioning to resolve complaints of Overseas Pakistanis.
Due to these initiatives, the number of complaints have risen by 200% in the first six months of 2022.
The Federal Ombudsman Mr. Ejaz Ahmad Qureshi has directed the concerned agencies to improve facilitation to the Overseas Pakistanis at the One Window Facilitation Desks (OWFDs) at all International airports in Pakistan.
