The office of the Federal Tax Ombudsperson (FTO) during Dr Asif Mehmood Jah’s tenure achieved many milestones including speedy redressal of complaints, record implementation of recommendations and growing internarial recognition of Pakistan’s ombudsman framework.
This was shared during a news conference by the outgoing FTO Dr Asif Mahmood Jah held at the FTO headquarters on Wednesday.
It is a matter of great honour that the FTO Secretariat during my tenure emerged as one of the country’s most trusted redressal forums, registering an unprecedented surge in complaints, record implementation of recommendations, and growing international recognition of Pakistan’s, said Dr Asif Jah.
The FTO Secretariat’s performance over the past four years had demonstrated taxpayers’ rising confidence in the institution. “The exponential increase in complaints reflects that the aggrieved taxpayers now see the FTO as a credible, effective and responsive forum for grievance redressal,” he said.
Accompanied by FTO Advisors Aman Rashid, Almas Ali Jovindah, Arslan Subuctageen Muhammad Nazim Saleem, Muhammad Naseer Butt, and Registrar, Khalid Javed, Dr Jah said during the year of his joining (2021) as the FTO, a total of 2,867 complaints were received.
Following extensive nationwide outreach and awareness campaigns led by the FTO and its advisors, the inflow of complaints surged sharply and the following year (2022) the institution received 6,106 complaints, and then 7,889 in 2023 and 12,742 in 2024. He said the momentum reached a historic milestone in 2025, with the Secretariat receiving 35,716 complaints to date. “This remarkable trend is a clear indicator of enhanced trust in the system,” he added.
The FTO noted that during this period, the Secretariat also ensured near-perfect implementation of its findings. “We achieved a 98 per cent implementation rate of FTO recommendations, while the Hon’ble President of Pakistan upheld around 97 per cent of our decisions,” he said.
