Staff Reporter Lahore
Ombudsman Punjab Maj. (R) Azam Suleman Khan has said the institution of the ombudsman is very important to ensure institutional transparency, the supremacy of merit-based system and good governance in the society.
It is important to note that public trust over government institutions is enhanced due to the effective role and monitoring of the office of Ombudsman Punjab.
As a result, provision of free and prompt relief to the common man, including the impecunious strata, has been ensured.
It is satisfying that a financial relief of more than 83 crore rupees has been provided from January 1, 2020, to September 2021 to various complainants while more than one thousand canals and 11 marla land has also been retrieved in various districts of the province, having a total value of more than 39 crore rupees.
In his message issued on Wednesday on the eve of Ombuds Day 2021, the Ombudsman Punjab Azam Suleman said public complaints were being dealt with by this office in 30 days while financial matters are decided in a period of 45 days.
Similarly, the district advisors of Ombudsman Punjab were ensuring redressal of public complaints in the respective tehsils along with performing duties in their districts.
This has been proving very beneficial for the poor complainants who got relief in their respective tehsils.
Meanwhile, helpline 1050 has been set up to guide the general public about getting relief from government departments and an e-complaint system has also been introduced to keep the complainants informed about the status of their complaints, the Ombudsman stated and maintained that the institution of the ombudsman was reflective of the spirit of Islamic justice system ensuring that no government official or institution could dare exploit the rights of the general public.