Federal Ombudsman disposes of 193,030 complaints He said that a system of strict monitoring, follow up and verification of the implementation of each and every decision was in place and an impressive implementation rate of 85.4% was recorded in 2023, adding that 88% complaints were disposed of within the prescribed limit of 60 days.
The senior advisor informed the delegation that the officers of the Wafaqi Mohtasib Office were dispensing justice to the people at their doorsteps.
Our Investigation Officers visited the remote and far off areas of the country and decided 3149 cases, which spared the complainants from taking the trouble of visiting the Wafaqi Mohtasib office at the headquarters or the major cities of the country, he added.
