Punjab Inspector General of Police Inam Ghani said that for immediate resolution of public grievances, counters of all service centres of the province would also act as front desks of police stations where citizens can submit their application for registration of any crime case.
“Purpose of this initiative is to provide facility to citizens, especially the women who cannot visit police station and they can get registered their complaints without any hassle.”
IG Police Inam Ghani issue these instructions while presiding over a meeting on Police Service Centres, Front Desk and 1787 Complaint Centre at Central Police Office here on Wednesday.
The IGP said that each counter of the service centre will act as a front desk with the help of modern integrated system and will process requests of the citizens without any delay.
He urged citizen that if they feel their problem are not being resolved, they should contact the IGP Complaint Centre 1787 through call, SMS or email.
Inam Ghani directed to set up a seven-member committee under the supervision of Additional IG Operations for close monitoring of Police Service Centres and 1787 IGP Complaint Centres and further said that the said committee would review the complaints received at all service centres, front desks, mobile service centres, Service Centre Global Portal (PMDU) and 1787 IGP Complaint Centre and the process of resolving them and submit regular reports every Tuesday to further improve service delivery by including suggestions in the light of citizen complaints.
He further said that according to the issued SOPs, all the complaints of the citizens should be resolved within the stipulated timeline and no complaint should be closed to office without satisfying the citizens.
During the meeting, the IG Punjab was apprised about the working updates of the Police Service Centres.
The IG Punjab instructed that the service center counters and front desk would be integrated to make the service delivery process easier.