Human rights complaint cell launched for redressal of grievances

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Federal Minister for Human Rights Dr. Shireen Mazari has launched the Human Rights Complaint Cell under the Ministry of Human Rights for receiving, sifting, segregating and forwarding of complaints both at federal and provincial levels. At regional levels, ministry will be looking after the process of registration of complaints through its Directorate of Human Rights existing in provincial capitals.

With the help of this cell ministry would refer complaints after their registration to concerned department/agency at any level and would be getting a regular feedback for their timely redressal.

In the meeting, on Monday DG Human Rights briefed the participants that about the cell that how it has been established after multiple rounds of consultation at provincial and federal levels.

It will be operated under a well devised system generating an automated database on registration as well as tracking of complaints. He told that a special code will be allotted to every application/complaint that may be registered through any channel including written application sent through post, email or recorded on assigned telephone numbers. After registration, ministry would perpetually monitor and take follow-up on all complaints.

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