Observer Report Manama
For two consecutive years, Gulf Air – the national carrier of the Kingdom of Bahrain has received APEX’s Five Star Major Official Airline Rating at the APEX EXPO which was held in-person between 30 November and 2 December 2021.
Based solely on certified passengers’ feedback, the rating comes as a testament to the success of Gulf Air’s boutique strategy and the major developments in its products and services since the launch of the recent brand refresh and fleet modernization programme.
The airline earned its Four Star Major Official Airline rating in 2019 and in 2020, the airline was awarded the five star rating and maintained it throughout 2021 for the 2022 rating.
APEX EXPO was the first major in-person industry event of 2021 and the most comprehensive industry marketplace where airline CEOs, executives and decision makers shared unique insight and met with more than 300 exhibitors demonstrating the latest innovation and technology that would shape the future of the end-to-end passenger experience.
The awards ceremony took place during APEX Expo, the industry’s largest passenger experience event that is exclusive to experts and decision-makers committed to elevating the level of the worldwide airline passenger experience.
The event attracts industry professionals, including representatives from more than 100 airlines, and showcases most comprehensive display of airline related technologies, products and