Federal Tax Ombudsman (FTO) on Tuesday released its three years performance report from 2021 to 2023, during which the department disposed of around 17,101 complaints.
Addressing a press conference, FTO Registrar Muhammad MajidQureshi along with Advisor Media NazimSaleem and Advisor Customs DrArslanSubuctageen highlighted performance of the FTO year by year.
The performance report covered three major aspects of the organization including registration of complaints, disposal of complaints, and implementation of the recommendations.
As per the details, the FTO settled down 8,128 complaints out of 8,076 in 2023, provided relief to 6,106 and 2,867 complainants in 2022 and 2021 respectively. The number of registered complaints stood 5,752 in 2022 and 2,816 in 2021. In 2023, FTO Registrar Muhammad MajidQureshi said the organization launched an aggressive outreach campaign to create public awareness about the role of FTO office for providing speedy and cost-free justice to aggrieved taxpayers and general public.
