Benazir Income Support Programme (BISP), held an E-Katchehri on Monday to engage with the programme’s beneficiaries and resolve their complaints in real-time.
During the E-Katchehri, Secretary BISP, Amer Ali Ahmad listened to the issues being faced by the beneficiaries. The E-Kachehri witnessed an overwhelming response from beneficiaries across the country. During the E-Katchehri, the majority of the complaints were promptly checked and rectified on the spot, showcasing the programme’s commitment to efficient service delivery. For the remaining grievances, Secretary BISP directed the relevant authorities to ensure their resolution within a maximum timeframe of three hours.
The Secretary BISP also held a follow up meeting after three hours to verify the resolution of the remaining complaints. The meeting was attended by all provincial Director Generals. All provincial DGs briefed the secretary BISP about steps taken to resolve remaining complaints. Benazir Income Support Programme is also disbursing the 4th quarterly tranche of Benazir Kafaalat for the Financial Year-2022-23.
