In order to improve service delivery and redressal of grievances of public, Members of Federal Ombudsman Karachi Secretariat held a meeting with senior Officials of K-Electric on Monday. Senior Advisor Syed Anwar Haider drew K-Electric officials’ attention towards the problems faced by people of Karachi. The agenda was frequent load shedding and irrationalised billing of power theft cases which was causing resentment in general public.
He said that since there is a significant increase in number of connections and customers, therefore, K-Electric needs to improve and increase the capacity and quantity of Integrated Business Centre (IBCs). Addressing the issues of line losses and registered irregular connections, Anwar said that K-Electric needs to take action against Power Theft and should extend connections to the slums and other developments so that service delivery can be improved. Speaking in the meeting, Fawad Gillani, Chief Distribution Officer K-Electric, thanked Ombudsman’s Secretariat for providing them an opportunity to discuss the matters. Gillani agreed with the Senior Advisor in increasing and updating the IBCs to cater increasing number of customers.
On the issue of load shedding, Fawad deplored that unfortunately in some areas power theft is high which causes load shedding. However, he reiterated K-Electric’s resolve in facilitating customers and improving service delivery. He announced that, K-Electric has installed pilot projects of PMT (Pole Mounted Transformers) wise load shedding and prepaid billing, which will be implemented in future to avoid load shedding and default payment.
The meeting was attended by Senior Advisor Ms. Seema Shakeel, Senior Advisor Haroon Rasheed Khan, Advisor Shujaat Abbassi, Associate Advisor Riaz Ahmed Memon of Federal Ombudsman Karachi Secretariat. K-Electric was represented by Chief Distribution Officer Fawad Gillani, Najam Din, DGM, Aamir S Malik, GM Legal, Haris Siddiqui, Director, Munir Shaikh, Deputy Director, Syed Irfan Ali Shah, head of legal Affairs.
