Zubair Qureshi
President Dr Arif Alvi has upheld the orders of Banking Mohtasib directing the Allied Bank Ltd (ABL) to pay Rs 344,600 to a customer as the amount was fraudulently transferred from his account and the bank had committed maladministration by opening the fund transfer facility without his consent which caused financial loss to the customer.
While deciding upon a representation filed by ABL against the decision of the Banking Mohtasib, the president held that the bank failed to discharge the burden and statutory liability cast upon it under the law and that it had committed basic irregularity and non-compliance by activating Internet Banking/Electronic Funds Transfer (IB/EFT) channel without customer consent.
In his decision, the president observed that although the complainant received a phone call from a number similar to the bank’s helpline, after which, a sum of Rs 344,602 was transferred from his account, however, if the IB/EFT facility had not been opened by ABL, the customer could have been saved from the financial loss caused to him with no fault on his part. He pointed out that the complainant had neither requested the IB/EFT facility nor had conducted any transaction through such channels in the past.
As per details, MrAmeer Ali Wasan (the complainant), a citizen of Hyderabad, filed a complaint with the bank after the fraud but his grievance was not resolved. Later, he approached Banking Mohtasib to get a refund of the lost amount. The Mohtasib directed the ABL to refund the defrauded amount, but the ABL filed a representation with the President against the decision.
The president held a personal hearing of the case and in his decision noted that ABL failed to establish the legitimacy of the disputed transaction in terms of Section 41 of the Payment System and Electronic Funds Transfer Act, 2007. “From the perusal of the record, it is apparent that the transactions were conducted on a single date and almost in a very short span of time and on the same pattern.
