A toll-free call center has been established in the Main Control office of Makkah for Pakistani Hajj pilgrims to register and resolve their complaints effectively.
Section officer (WEC) of the Ministry of Religious Affairs and Interfaith Harmony Beenish Ashraf Tahir is dedicately overseeing its operations.
Beenish Ashraf said, “A group of ten individuals has been working in shifts of 12 hours each at the center to address pilgrim’s complaints.”
“The center has five exclusive telephone lines for registering complaints.”
“Up until now, they have received over 20 complaints of a minor nature, which includes concerns regarding the taste of food, accommodation, and others,” Beenish mentioned.
Pilgrims had been asked to contact these numbers to register their complaints: 0567117032, 0567119580, 0567117063, 0567117063, and 0567119548.
Meanwhile, over 40,000 Pakistani intending pilgrims have safely arrived in Saudi Arabia through 158 flights, joining millions of Muslims worldwide on a spiritual journey.
Out of the total number, 13,095 Pakistani pilgrims have arrived in Makkah after completing an eight-day stay in Madinah, while the remaining pilgrims have been accommodated in Madinah Munawarah.
Additionally, these figures encompass 1,000 Hajj pilgrims who have arrived in Saudi Arabia through 18 Hajj group operators operating under the private Hajj scheme.
Muhammad Umar Butt, the spokesperson for the Ministry of Religious Affairs, stated that the ministry’s monitoring team has successfully conducted assessments of 12 hajj group operators.
Umar Butt mentioned that preparations are underway to distribute coupon for sacrificial animal to the pilgrims at their accommodations.
