The Punjab Ombudsman has introduced a digital helpline ‘1050’ to facilitate the people. Ombudsman retired Maj Azam Suleman presented the annual performance report 2022 to Governor Balighur Rehman at the Governor House.
According to the report, the ombudsman received 31,149 complaints in 2022 and 96pc of the complaints had been disposed of. The complainants and the Punjab government received a total relief of Rs13.8bn while 29,363 kanals of government and private land had been retrieved from the illegal occupants, the governor was informed.
The governor said the office of the ombudsman was using information technology in an effective manner.
He said the complete digitalisation and the initiatives like mobile apps to solve the problems of overseas Pakistanis were commendable.
He said there was a need to strengthen the feedback mechanism in various departments based on the data of the ombudsman’s office.
