Staff Reporter
Lahore
Daraz, the leading online marketplace in the country, has launched express delivery in order to enhance customer experience. With the new premium service, customers in 19 cities will be able to receive their orders within 24 hours. Furthermore, customers in Karachi will have the option to avail same-day delivery. In 2020, a key strategic priority for Daraz is to optimise delivery lead times by leveraging the robust logistics infrastructure that the company established in 2019. At the core of this infrastructure stands Daraz Express (DEX), a digitised logistics company specifically designed for ecommerce operations which employs 1,800 DEX Heroes (delivery agents) who fulfill 63% of the company’s orders. Through further optimisation of DEX routes, the platform is confident that express deliveries will be scaled over the year and has already taken the first step towards that goal. The one-day delivery service has been launched in 19 cities including Karachi, Lahore, Islamabad, Hyderabad, Gujranwala, Sialkot, Faisalabad and Peshawar. It is also being offered on DFresh, a service through which customers in Karachi, Lahore and Islamabad can have fresh fruits and vegetables delivered to their doorstep. The option for same day delivery is currently available to customers in Karachi provided orders are placed before 4 pm.
