Observer Report
Islamabad
Emirates, the world’s largest international airline, concluded 2019 with a successful string of product, network, and customer experience highlights. The airline will usher in 2020 with a continued focus on strengthening its business across operational, commercial and customer experience metrics, and excitement for Expo2020 – the world’s greatest show – which will open its doors to global visitors from October. Remarking on 2019’s milestones and highlights, Sir Tim Clark, President Emirates Airline said: “This was a year of recalibration in terms of our fleet and network plans, when it became clear that the A380 programme will cease. Emirates’ dynamic approach to capacity deployment – during the southern runway renovation at Dubai International, as well as in response to the capricious forces of politics and socio-economics throughout the year – demonstrated our agility and yielded results. We’ve also stayed focussed on delivering our “fly better” promise to customers through enhancing our product and service proposition at every touchpoint.”
