Complaints Cell established at Capital City Police Headquarters Lahore has been rendering best possible services to address and expedite the issues of the complainants, review progress of the complaint and timely redress their grievances.
More than 350 complaints received during this year till now have been redressed by the Police Complaints Cell. This was disclosed by the Capital City Police Officer (CCPO) Lahore Fayyaz Ahmad Dev while talking with the citizens who have called on the CCPO Lahore on Saturday, to express their gratitude over the speedy redress of their grievances by the Complaint Cell. In Charge Complaint Cell DSP Khalid Saeed, DSP Kashif Dogar and other related police officers were also present.
The citizens who met the CCPO Lahore include Sidra Rehman,
Rani Bibi, Awais Ayub, Muhammad Adil, Labha Masih, Khalid Niaz, Neelam Tahir, Muhammad Aftab, Abdul Rehman and Tahir Mehmood.
The CCPO said the confidence of the citizens and complainants on police have increased due to effective performance of Complaint Cell as the complaints redress system of Police has been improved and rendering services to address the complaints on priority basis.
The citizens should approach the Police Complaint Cell of CCPO office without any hesitation as their complaints are redressed systematically with feedback updates regarding the action taken are collected from concerned quarters on regular basis under intimation of the complainants. A separate counter has been established for senior citizens and women with dedicated females police officers deputed to deal with the complaints in befitting manner.
Moreover, in addition to in person, complaints are also received online as well as through emails, through PM portal, 1787 and CM Complaint Cell. A dedicated team of professionals’ police officers under the supervision of In Charge Cell DSP Khalid Saeed has been deputed to handle these complaints, the CCPO added.
