Microsoft users across several countries experienced difficulties accessing the company’s services after a technical disruption affected multiple platforms, including Teams, Outlook and its artificial intelligence tool, Copilot.
The technology company acknowledged the disruption, saying its technical teams were working to resolve connectivity problems and restore normal operations.
According to Microsoft, the incident was linked to unusual pressure on part of its infrastructure after several servers unexpectedly became unavailable. This placed additional demands on the remaining systems and affected users’ ability to access various services.
The company clarified that the disruption was not caused by an increase in user traffic. Instead, the sudden unavailability of multiple servers created an imbalance across its infrastructure.
Data from outage-tracking website Downdetector showed that users in the United States and the United Kingdom reported widespread problems with Microsoft’s platforms.
Outlook was among the worst-affected services, with more than 131,000 complaints recorded in the United States alone.
Microsoft said it was testing changes to server configurations to address a technical fault associated with its automated server health-check process.
The company continued working on resolving the infrastructure-related issues to restore access to affected services.
