ISLAMABAD – The National Database and Registration Authority (NADRA) has issued latest instructions for users facing difficulties with biometric verification through its PakID Mobile App for passport applications.
The registration authority has advised the users to check device settings and follow recommended procedures during fingerprint and camera verification.
The guidance came after a user reported being unable to complete biometric verification while applying for a passport for their daughter.
The applicant said the app repeatedly returned to the previous screen after attempting to proceed to the next photograph, which displayed a black screen.
@averagejuju Dear Citizen,
Kindly ensure that all required permissions, including camera access, are enabled for the PakID Mobile App. Please use the latest version of the app with a stable internet connection and follow the given instructions to try again.
1/2— NADRA (@NadraPak) November 13, 2026
Responding to the complaint, NADRA advised users to ensure that all necessary permissions, particularly camera access, are enabled for the application.
The authority also recommended installing the latest version of PakID and using a reliable internet connection before attempting the verification process again.
Fingerprint Scanning
Regarding fingerprint scanning, NADRA suggested placing the hand against a plain surface or white sheet of paper to improve image quality.
Users have also been advised to ensure sufficient lighting and keep their hands and fingers steady on a flat surface during the process.
The authority further stressed the importance of maintaining suitable gaps between fingers while capturing fingerprints to help the application record biometric details properly.
