Ombudsman opens workshop on role of ICT in public grievance redressal system



Federal Ombudsman Ejaz Ahmad Qureshi opened yesterday an International Workshop on the Role of the Integrated Computer Technologies (ICT) in the Public Grievance Redressal System. The two-day’s Workshop is being held online from the platform of the Asian Ombudsman Association (AOA) whose Permanent Secretariat is housed within the Wafaqi Mohtasib Secretariat at Islamabad.

Qureshi is the current President of the Asian Ombudsman Association .The Workshop is being attended by 43 participants representing ombudsman institutions of China, Hong Kong, Indonesia, Macau, Malaysia, Thailand, Turkey, Uzbekistan as well as Provincial Ombudsman institutions of Sindh, KPK, Federal Tax Ombudsman and Banking Mohtasib Pakistan. Head of Ombudsman institution Azad Jammu & Kashmir is also taking part in the said Workshop. Addressing the participants, Ejaz stated that the prompt and efficient disposal of complaints is of critical importance in dispensation of justice.

The use of ICT is essential in maintaining a credible, transparent, effective and efficient mechanism to sustain the trust of the general public. He added that the application of computer technologies in any field of human endeavour required regular upgradation, R&D and adaptation in line with the emerging requirements. Federal Ombudsman’s institution in Pakistan shall be celebrating forty years of its establishment in January next year. In this long journey, it has established its credentials as an effective instrument for providing speedy and inexpensive justice to the people and addressed over 1.8 million complaints since its inception. Besides the Head Office in Islamabad, 18 Regional Offices in different parts of the country are performing their statutory functions.