Nestlé Pakistan Limited, a leading global food and beverage company, has collaborated with Pakistani telecom services provider, Ufone 4G’s Business Process Outsourcing Operations (BPO Operations) arm to establish a state-of-the-art Contact Center solution to provide effective customer services to Nestlé customers.
In addition to voice and non-voice interactions, the Contact Center will also manage social media engagements, for end-to-end consumer support and enhanced customer experience.
Ahmed Kamal, Group Chief Customer Care Officer, PTCL & Ufone, Faisal Rana, Communications Director, Nestlé Pakistan and Abdullah Jawaid, Business Head for Nestlé Waters business were present at the signing ceremony held at Nestlé Pakistan’s head office in Lahore.—PR
