‘Investor Helpline’ major step towards facilitating investors: Minister

Staff Reporter

Punjab Minister for Industry and Commerce Mian Aslam Iqbal has said that Chief Minister Sardar Usman Buzdar will soon inaugurate the “Investor Helpline”, a joint venture of the Punjab Board of Investment and the Punjab Information Technology Board.

He on Friday chaired the first meeting of the Intra-Departmental Committee for the establishment of Investor Helpline held in the Committee Room of the Punjab Board of Investment which finalized the “Investor Helpline”.

Chairman Punjab Board of Investment Sardar Tanveer Ilyas attended the meeting through a video link while CEO Punjab Board of Investment Dr Erfa Iqbal gave a detailed briefing regarding investors helpline.

Mian Aslam Iqbal termed the establishment of Investor Helpline in the Punjab Board of Investment is a major step towards providing facilities to the investors and through the Investor Helpline the business community will get business registration, redressal of grievances, solution of problems and information to start a business.

He said that a mechanism has been evolved for resolving the grievances of the business community.

An effective monitoring system from the registration of grievances to their resolution has also been prepared.

The provincial minister said that focal persons have been appointed in the federal and provincial departments for redressal of grievances of the business community. Relevant departments will be made legally bound to redress the grievances of investors.

Mian Aslam Iqbal said that the Citizen Contact Center will provide information to those interested in investing as well as provide services for resolving their grievances.

He directed that the process of registration of complaints and online business registration should be made easier.

Chairman Punjab Board of Investment Sardar Tanveer Ilyas said that they are ensuring a conducive environment for business to facilitate the business community. The business community grievance redressal and facilitation system will be made effective

CEO, Punjab Board of Investment, Dr Erfa Iqbal said that the investor helpline system would be taken forward in a phased manner.

The first phase will cover all Special Economic Zones, Industrial Estates and Small Industrial Estates.

Additional Secretary Commerce Ijaz Khan, Chief Operating Officer Punjab Investment Board Jalal Hassan, Joint Director Citizen Contact Ali Zeb and concerned officers attended the meeting.

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