Special Assistant to Prime Minister (SAPM) on Health Dr Zafar Mirza said on Friday the government has brought in an integrated complaint management system to address complaints of healthcare workers battling Covid-19. Addressign a press conference, he said healthcare professionals could call at 1166 or message through WhatsApp at 00923001111166 to have their grievance redressed. He said healthcare workers’ complaints will be addressed on a priority basis.
The special assistant said when a complaint will be received from a health worker on the helpline, its category will be determined, and then it will be forwarded to the government’s focal points in the respective province. The complainant would also be informed about the status of their complaint, he added. Dr Mirza said welfare of healthcare workers on the frontline of the government’s fight against Covid-19 is a top priority of the government. He said a comprehensive package has already been announced for them.