‘Citizens Facilitation Centers’ revamped to serve masses efficiently

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Staff Reporter

Islamabad Capital Territory (ICT) administration has completely revamped its three ‘Citizens Facilitation Centers’ and added more services to serve the masses in an efficient manner.

According to a senior official of the ICT administration, the facilitation centers were fully operation at various areas including G-11/4 sector of Islamabad, Tarlai and Bhara Kahu.

He informed media on Tuesday that at least 14 services were being provided at the centers that included issuance of domicile certificate, International driving permit, marriage / divorce certificates, no objection certificate for events, land fard, birth / death / burial certificate, renewal of arms license and others.

The official added that earlier, the services were limited to only three. As regards revamping of the centers, he said online appointment system was launched for all the services, whereas self-service desks had also been set up.

Other initiatives included uploading of past record of various services on the system, establishment of dedicated counters for elders, disabled persons and women, a helpline (051-9108194) and a SMS service for updating applicants about status of their applications, he added.

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