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Mohtasib directs speedy resolution of overseas’ complaints

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Zubair Qureshi

The Federal Ombudsman (Wafaqi Mohtasib), Ejaz Ahmad Qureshi has instructed all departments dealing with the Overseas Pakistanis to redouble their efforts for early resolution of their problems. The WafaqiMohtasib has further directed the National Database And Registration Authority (NADRA) to set up its offices in Bahrain and Baghdad and asked the Airport Security Force (ASF) to issue entry passes to the OPF officials performing duties at the “One Window Facilitation Desks.”

The WafaqiMohtasib has observed that the Overseas Pakistanis are the backbone of Pakistan’s economy and they are a major source of foreign exchange in the country and deserve to be facilitated in all respects. He gave these instructions on receipt of a report with regard to the Overseas Pakistanis with special reference to the problems being faced by them.

It may be pointed out that Secretary, WafaqiMohtasib Office, Mr. AfzalLatif a day earlier chaired a meeting of the Senior Officials of the Ministries and Government Departments dealing with the Overseas Pakistanis, which considered ways and means to reach out to the Overseas Pakistanis and improve the delivery of services to them.

During the meeting, the Grievance Commissioner for the Overseas Pakistanis gave a detailed presentation on the problems being faced by them. He said that over 70,000 complaints received so far during the current year have already been addressed.

It may also be mentioned that a full-fledged office of the Grievance Commissioner for the Overseas Pakistanis has already been working in the WafaqiMohtasib’s office wherein any Overseas Pakistani can lodge his complaint with regard to any of the problems or injustice being faced by him.

 

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