Punjab Inspector General of Police Rao Sardar Ali Khan on Saturday said that timely redressal of citizens grievances is his top priority.
Therefore, Police Force should take all possible steps for improving public service delivery through vivid change in their behaviour towards citizens.
“Protection of life, honour and property of the common man is my top priority and will never tolerate failure on it.”
Punjab Inspector General of Police Rao Sardar Ali Khan issued the instructions to all RPOs and DPOs of the province during a meeting held here at Central Police Office.
The orders and detailed proformas based on 18 points have also been sent to all DPOs and RPOs on the basis of which performance of the operations wing will be tested in regions and districts.
The IG Police said that he would like to make it clear once again that the officer or official who caused inconvenience or distress to the citizens will not be part of his team and the police department as well. Moreover, strict departmental and legal action against such persons will not be delayed.
Mr Rao vowed that maintaining writ of the state is one of the basic duty of the police and supervisory officers should play the role of ideal leaders and ensure all possible measures in maintaining law and order. The IGP directed to ensure prompt response to calls received on 15 and prompt registration of FIRs.
He reiterated to take strict action against those officers and officials who cause distress and trouble to noble citizens.
The IG Police said that the Prime Minister Portal (PMDU) is an important platform for resolving the grievances of the citizens and every complaint received on it should be resolved without any delay.
In case of irresponsibility or negligence, such officers should prepare themselves for strict departmental action.