The Federal Ombudsman’s Regional Office DI Khan has resolved 799 cases under the Informal Resolution of Disputes (IRD) mechanism during 2023, which is the highest figure of any regional office in the country. It was stated by the Senior Investigation Officer of Federal Ombudsman (Wafaqi Mohtasib Secretariat) Regional Office DI Khan Imran Khan while talking to APP here on Monday.
He informed that IRD started in April 2022, was a mechanism under which the Ombudsman office plays a mediation role in resolving disputes even out of its jurisdiction. Moreover, he said, the regional office DI Khan has disposed of about 4961 cases out of a total of 5391 registered complaints received during last year with an 80 per cent success ratio. He also mentioned that the Complaints Collection Center, Wana which was established in December 2022 has disposed of 2067 cases out of a total of 2255 registered complaints with a 95 per cent success ratio during the same period.
Moreover, Imran Khan said, the office also conducts open courts in different areas to provide them inexpensive and speedy justice to the masses at their doorsteps. He informed that the next two open courts would be held in Paroa and Paharpur Tehsils of Dera Ismail Khan on May 6 and 9 respectively.
He said the regional office also taking steps to create awareness among the citizens about the federal ombudsman so that maximum people could get benefit from it. He said the awareness seminars were being organized in different educational institutions including Gomal University besides displaying banners at offices of various federal government departments.—APP
